Senior Customer Journey Expert, Digital Assets

About the role

ING is looking for a Senior Customer Journey Expert, Digital Assets to join its international team in Amsterdam. The role combines product management, delivery leadership, payments expertise and business analysis, helping shape and deliver digital asset capabilities that support new forms of payments, settlement, liquidity management and treasury services for ING's internal businesses and clients. It sits within Payments & Settlement Services (PSS), which is building the next generation of payment and settlement capabilities for tokenised money such as stablecoins and tokenised deposits.

Key responsibilities

• Translate business opportunities and market developments into product requirements, operational processes and technology solutions.
• Deliver digital asset payment, settlement and liquidity capabilities, including stablecoins, tokenised deposits and blockchain-enabled payment solutions.
• Define end-to-end operating models, payment flows, booking models and settlement processes.
• Drive backlog prioritisation, feature refinement and Agile delivery execution.
• Coordinate stakeholders across business, operations, architecture, engineering, risk and compliance.
• Support testing, implementation and operational readiness.
• Partner with Risk and Compliance to ensure solutions meet governance, security, risk and regulatory requirements.
• Act as the primary product subject matter expert for payment and tokenised deposit use cases.

Required profile

• 10+ years of experience in Product Management, Business Analysis, Payments, Financial Market Infrastructure, FinTech or Digital Assets.
• Proven track record delivering complex business and technology programmes in a regulated financial environment.
• Strong knowledge of at least two of: cross-border payments, correspondent banking, clearing and settlement, SWIFT/real-time payments, or financial market infrastructures.
• Understanding of blockchain, stablecoins, tokenised deposits, wholesale CBDCs, smart contracts, custody, wallet infrastructure and digital asset settlement models.
• Excellent analytical, communication and stakeholder management skills.
• Preferred: hands-on experience with stablecoins, tokenised deposits, tokenised cash or blockchain-based payments, and familiarity with European digital asset and payment regulations.

What we offer

• 25-28 vacation days depending on contract.
• Pension scheme and 13th month salary.
• 8% holiday payment.
• Hybrid working.
• Personal growth and an informal working environment.