Senior Enterprise Account Executive, CRM Solutions

About the role

ServiceNow is looking for a Senior Enterprise Account Executive to oversee the market success of its CRM Workflows products. The role leads engagement with assigned accounts, builds new business and pipeline across a large part of the sales cycle, and manages executive relationships. It works closely with virtual teams such as Core Field, Solution Sales, Solution Consulting, Support and Professional Services.

Key responsibilities

• Oversee the development and growth of assigned enterprise accounts, including the development and deployment of territory resources
• Develop a sales strategy for the territory with a target prospect list and a regional sales plan
• Build relationships with C-suite executives (CFO, CIO, COO, CDO) and arrange initial executive and CxO discussion and positioning meetings
• Deliver demonstrations of the CRM Workflows products with the Solution Consulting team
• Act as trusted advisor to customers, owning and leading CRM opportunities and closing them
• Present the CRM Workflows offering to prospects, customers, partners and at industry events together with the assigned Account Executive and Solution Consultant
• Manage the sales process, prospect qualification, opportunity closure and ongoing account management

Required profile

• 8+ years of sales experience in complex software or platform solutions
• Deep experience in solution sales, preferably in CRM, customer engagement, customer service management, CX, CPaaS or CCaaS
• Experience leading virtual or matrixed teams
• Ability to establish trusted relationships with C-level executives and to produce new business and negotiate deals
• Fluency in English and willingness to travel regionally

Required skills

• Understanding of CRM, CX or CSM business processes
• Ability to think about integrating AI into work processes and decision-making
• Strong communication, presentation and negotiation skills