Senior Product Marketing Manager

About the role

Puzzel, an AI-native customer experience platform built in Norway and trusted across Europe, is looking for a Senior Product Marketing Manager to help shape how its products reach the market. The role sits at the intersection of Product, Sales, Partnerships, Customer Success and Marketing, turning product value into clear messaging, positioning and go-to-market strategies. It is a senior position with high visibility and the chance to influence product direction and commercial success. The role can be based in the UK, Denmark, Sweden, Norway or the Netherlands; the Dutch team is remote-first with two days per week in a Regus office.

Key responsibilities

• Own and evolve messaging and positioning across key products and target segments, building differentiated narratives against competitors
• Lead end-to-end go-to-market plans for launches, updates and new capabilities, including launch kits and enablement materials
• Drive business impact through data, analytical thinking and structured presentations
• Partner with Commercial teams to create pitch decks, battlecards, talk tracks and FAQs, and run internal enablement sessions
• Develop customer and market insights, define target segments and monitor market trends and competitor moves
• Support demand generation campaigns and contribute to customer stories and product proof points

Required profile

• At least 8 years of professional experience in product marketing, with at least 4 years in management, ideally in a B2B SaaS company
• Demonstrated success owning GTM strategies and product launches, and experience taking a suite of products to market
• Strong messaging skills and confidence working with senior stakeholders across Product, Sales and Marketing
• Strong commercial mindset, understanding what drives pipeline and revenue

Nice to have

• Experience in CCaaS, customer experience or contact centre technology
• Experience across multiple markets, languages or regions
• Familiarity with enterprise buying cycles and procurement processes

The interview process includes a screening call, interviews with the VP Revenue Marketing, the Product team and the CMO, and a final panel presentation. No sponsorship is offered, so candidates must be eligible to work in the country they apply to.