Senior Software Engineer, Knowledge Engineer

About the role

The Documentation Tooling Team builds the systems that improve how technical knowledge is created, structured, and delivered across Adyen’s developer ecosystem. You will design and implement the next generation of Adyen’s knowledge platform, turning static documentation into structured, queryable knowledge for customers, developers, AI agents, and internal teams.

Key responsibilities

• Implement and deliver the next‑generation Knowledge platform, establishing the foundation for intelligent, contextual knowledge delivery via AI‑native interfaces.
• Design, configure, and orchestrate serverless pipelines in AWS to ingest content from headless CMS and Git repositories.
• Define graph schemas, ontologies, and write highly optimized, idempotent Cypher queries to update and query the graph database.
• Collaborate cross‑functionally with technical writers, product managers, engineering, and cloud teams to ensure secure, resilient infrastructure deployments.
• Contribute to engineering excellence through code reviews, mentoring, and fostering a high‑performance culture.

Required profile

• Deep production experience with Python and designing serverless orchestrations using AWS Step Functions and AWS Lambda.
• Strong experience with graph databases, specifically Neo4j and the Cypher query language, and building data ontologies.
• Proven ability to build robust content‑ingestion or ETL pipelines that transform unstructured content from Git or headless CMS into graph databases.
• Experience designing performant APIs for complex retrieval; knowledge of GraphRAG patterns or vector‑embedding integration (e.g., Amazon Bedrock) is a strong plus.
• Solid grasp of Infrastructure‑as‑Code (Pulumi) and collaboration with cloud platform teams managing container workloads (Amazon EKS/Kubernetes).
• Excellent communicator able to translate strategy into technical initiatives and represent technical viewpoints to both engineering and writing audiences.

Required skills

• Python
• AWS Step Functions
• AWS Lambda
• Neo4j
• Cypher
• ETL pipelines
• Git
• Headless CMS
• GraphRAG
• Amazon Bedrock
• Pulumi
• Amazon EKS
• Kubernetes