Strategic Key Account Manager

About the role

Strategic Key Account Manager at ThreatFabric, responsible for relationship, retention, and growth of strategic financial‑institution customers. This senior, revenue‑accountable role uses value‑selling and consultative approaches to defend and expand the largest accounts.

Key responsibilities

• Own and execute the retention strategy and growth plan for a portfolio of strategic financial institution accounts.
• Build a value‑measurement framework and ROI cases to support renewals and expansions.
• Monitor upcoming renewals, identify risks, and drive renewal/upsell plays.
• Identify, qualify, and develop expansion opportunities across products, use cases, regions, and business lines.
• Conduct regular executive business reviews and communicate progress, risks, and opportunities.
• Collaborate with Sales, Product, Data Science, and Solution Engineering to deliver measurable fraud‑loss reduction.

Required profile

• Proven experience in Customer Success, Strategic Account Management or comparable customer‑facing role.
• Experience managing high‑value enterprise customers and complex relationships.
• Familiarity with MEDDICC or similar sales methodology.
• Responsibility for customer retention, renewals and account growth.
• Experience with enterprise software or SaaS solutions.
• Fluency in English and willingness to travel internationally.

Required skills

• MEDDICC sales framework
• SaaS and enterprise software knowledge
• Behavioural biometrics and device intelligence
• Fraud transaction monitoring and case‑management platforms
• Understanding of evolving fraud patterns and attack methods
• Familiarity with solutions such as NICE Actimize, Feedzai, Featurespace

What we offer

• 12‑month fixed‑term contract with potential extension to permanent
• Competitive salary €85,000‑€105,000 per year
• Commission on renewals and upsells
• 25 holidays plus 8% holiday allowance
• Pension scheme and personal growth budget
• Hybrid remote work‑from‑home options and flexible hours