Customer Care Representative (Dutch-speaking)

About the role

Medtronic is looking for a Customer Care Representative in its Customer Care & Order Operations team in Heerlen, the Netherlands. You will give day-to-day support to Medtronic's Order-To-Cash processes (orders, disputes and credits, inquiries, returns, monitoring) and to Supply Chain processes through analytical and operational support. Candidates must live within 80 km of the Heerlen office; after full-time training, a hybrid model applies (2 to 4 days in the office, the rest from home), subject to the 80% office presence rule for cross-border employees.

Key responsibilities

• Manage incoming calls and emails to Customer Care shared mailboxes, coordinate issues and resolve them, and identify business opportunities and service improvements.
• Follow up with customers in a highly customer-focused way and provide professional support to customers, the back office and field sales staff.
• Process a broad knowledge of Medtronic products, processes, tools and policies.
• Understand how operating models and healthcare impact Customer Care and work with the business unit on new initiatives.
• Coordinate and implement changes from Order-To-Cash strategies and drive continuous improvement while sustaining standardization.
• Alert early to process or system failures affecting customers and suggest corrective actions and solutions.

Required profile

• Excellent spoken and written Dutch and English; French is a nice-to-have.
• At least 2 years of experience in a similar role.
• Demonstrated ability to build customer relationships and liaise across a matrix organisation.
• Team player and system-minded.

Required skills

• MS Office package
• SAP (R/3, FSCM, BW)
• GSR, Vendavo, CRM

What we offer

• Salary range in the Netherlands of 40,000 to 60,000 EUR, depending on experience, skills and qualifications.
• A flexible benefits package.
• Eligibility for the short-term Medtronic Incentive Plan (MIP).