Customer Care Specialist - Export Africa

About the role

King of Reach, part of the B&S family, is a food and beverage distributor that brings premium consumer goods to duty-free channels, government sites and remote retail locations worldwide. It is looking for a detail-driven, self-starting Customer Care Specialist to manage the end-to-end export order process for its retail customers across Africa, from West and Central Africa to the East and South. The role works closely with colleagues from stock management, purchasing, finance, logistics and sales.

Key responsibilities

• Process and follow up orders for retail clients
• Coordinate with internal departments and external customers
• Spot and resolve issues in the order process
• Keep all records and administration up to date
• Coordinate the full order flow from start to finish, including export documentation, shipping and compliance requirements

Required profile

• Proactive, independent worker who takes initiative and communicates clearly and professionally
• Strong command of English; French is a plus
• Accuracy and strong communication skills
• Confident with clients and able to handle tough conversations
• Experience in an administrative or office-based role is a plus

What we offer

• A good salary in line with experience, plus a fixed Christmas bonus and a performance-dependent bonus
• Initial one-year contract with the prospect of permanent employment
• 25 vacation days, with the option to buy more
• Travel allowance of up to 75 km per single trip at the office, or a remote-work allowance
• Flexibility to work one day a week from home
• Pension scheme where two-thirds of the cost is covered by the employer
• Training courses, a non-binding mental health coaching programme and group insurance
• Free use of the company gym and a bicycle plan with a substantial discount