Customer Relations and Sales Ambassador - Polish

About the role

Rituals is looking for a Customer Relations and Sales Ambassador based in Amsterdam, working full time. You will be the calm, confident voice behind the screen and on the phone, turning questions into solutions and helping customers find the right Rituals product for their moment.

Key responsibilities

• Act as the go-to contact for Polish and English-speaking customers, handling questions, concerns, compliments and order issues.
• Provide personal, engaging service by email, phone and social media, avoiding copy-paste replies and corporate scripts.
• Naturally spot sales opportunities and recommend products that match each customer's needs.
• Monitor quality and productivity, working with targets and KPIs while staying authentic.
• Focus on solutions rather than problems and make sure customers feel genuinely heard.