Customer Success Manager – Spanish Speaking (7‑month Maternity Cover)

About the role

We are looking for an Interim Customer Success Manager (Spanish‑speaking) to join our Customer Success team on a temporary basis. This 7‑month maternity leave cover starts on 1 December 2026, working 24‑32 hours per week.

Key responsibilities

• Own a portfolio of customers and deliver on clear targets for retention, adoption, and expansion.
• Drive AI adoption at scale, helping customers activate AI Agent, AI Journeys, and automation for measurable impact.
• Spot and close expansion opportunities independently, from extra seats and conversations to new use‑cases, channels and plan upgrades.
• Turn usage data and health signals into sharp business reviews and next steps that keep customers growing.
• Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap.

Required profile

• At least 2 years of experience in customer success, account management, or a customer‑facing SaaS role.
• Results‑driven and comfortable owning targets, tracking numbers and taking ownership of hitting them.
• Genuine curiosity for AI and ability to hold confident, practical conversations about AI tools.
• Data‑oriented: uses health scores, usage and engagement signals to prioritise actions.
• Fluent in Spanish and English, both written and spoken.

What we offer

• Hybrid working + 60 days per year to work abroad (pro‑rata).
• Strong onboarding program with hands‑on training and a dedicated buddy.
• Mental health support with free sessions from on‑demand psychologists.
• Learning budget plus 2 extra days off to attend courses or conferences.
• 28 vacation days (pro‑rata) and travel reimbursement to our Utrecht HQ.
• Monthly internet & phone allowance.
• Daily warm lunches at the Utrecht office.
• Pension contribution.
• Sabbatical after two years: up to three months unpaid leave.