Enterprise Customer Success Manager

About the role

Reckon.ai is building AI‑driven computer‑vision solutions that automate store operations for large retail, hospitality and catering businesses across Europe. As an Enterprise Customer Success Manager you will be the single point of contact for the company’s biggest enterprise accounts, ensuring client needs are translated into internal actions and delivered on time.

Key responsibilities

• Own a portfolio of large enterprise accounts as the trusted partner and SPOC.
• Translate client requirements into clear internal actions and monitor delivery quality.
• Run weekly meetings and Quarterly Business Reviews focused on outcomes and next steps.
• Identify and drive commercial growth through new locations, use‑cases and renewals.
• Monitor account health, flag risks early and feed client feedback to product, support and management.

Required profile

• Several years of experience in Customer Success or Key Account Management with large B2B enterprise clients.
• Proven ability to work with complex, multi‑stakeholder organisations from store level to C‑level.
• Background in retail, food‑service or SaaS/tech scale‑up environments.
• Commercial drive, proactive ownership and strong communication skills.
• Fluent English; German a plus.

What we offer

• Opportunity to shape the future of retail technology in an international fast‑growing company.
• Ownership of high‑visibility enterprise accounts with direct impact.
• Dynamic, collaborative team with a strong mission.
• Salary between €4,500 and €5,500 gross per month, depending on experience and location.