Head of Operations & HR Control

About the role

Rituals is looking for a Head of Operations & HR Control in Amsterdam. You will bring business and cost control across Operations and HR to the next level, acting as a trusted and challenging partner to the COO Management Team and the HR Management Team. You provide financial insight, planning and performance management across HR, Supply Chain, Sourcing, Logistics, Innovation and Tech & Data, combining strategic direction with a hands-on, entrepreneurial approach.

You report to the Executive Director Control & Analytics and sit within the central Control & Analytics leadership team. The role leads a team of two Business Controllers and covers the full Plan & Control cycle, from budgeting and forecasting to performance reporting and business reviews.

Key responsibilities

• Lead, coach and develop a team of two Business Controllers, fostering a high-performing environment with clear standards and the confidence to challenge business leaders constructively.
• Act as a strategic finance partner to the COO Management Team, CHRO Management Team and senior stakeholders, supporting and challenging investment and prioritisation decisions.
• Drive the Plan & Control cycle as process lead, ensuring robust planning, forecasting, performance management and decision support.
• Lead financial steering, value realisation and business partnering for key strategic programmes, such as the new global distribution centre, with transparent performance monitoring.
• Develop reporting, analytics, AI and performance management across HR, Supply Chain, Sourcing, Logistics, Innovation and Tech & Data, using process optimisation and AI-driven insights.