Technical Support Engineer

About the role

As a Technical Support Engineer at Adyen you will be the first point of contact for merchants worldwide, helping them to process payments smoothly. You will collaborate with technical and commercial teams and work across time zones using a follow‑the‑sun model.

Key responsibilities

• Serve as a primary source of knowledge on the Adyen platform, APIs and underlying web‑stack technologies.
• Provide end‑to‑end technical support throughout the merchant lifecycle, from integration to issue resolution.
• Advocate internally for product improvements by feeding back merchant feedback and tracking issues.
• Guide merchants on best implementation practices and troubleshoot specific technical problems.

Required profile

• Excellent written and verbal communication skills in English.
• Strong problem‑solving ability and adaptability to new processes and varied support requests.
• Self‑driven and able to maintain high productivity with minimal supervision.
• Comfortable making quick decisions under pressure and prioritising tasks based on urgency.
• Experience working in ambiguous, fast‑changing environments.

Required skills

• API troubleshooting
• Postman
• HTML
• JavaScript
• Scripting
• Networking concepts