Technical Support Specialist – Payments

About the role

As a Technical Support Specialist you will join the Payments support team, handling queries related to the CM Payments Platform for online and in‑person transactions. You will be the first point of contact, analysing issues and providing solutions while collaborating with stakeholders across IPP and Professional Services.

Key responsibilities

• Respond to payment support questions via Teams calls and email, covering PIN issues, terminal integrations, missing transactions and API anomalies.
• Assist customers with online Payments Gateway integration following CM.com’s API documentation.
• Process replacement and repair requests for in‑person payment terminals.
• Document recurring issues and propose standardised solutions to improve future support efficiency.
• Collaborate with the Lead Support and other team members in Amsterdam and Breda.

Required profile

• Technical background with a genuine affinity for IT systems, APIs and troubleshooting.
• Fluent in Dutch (hard requirement).
• Completed HBO education in IT support or equivalent MBO4 experience.
• Experience in a support role is advantageous.
• Resilience to handle frustrated customers and turn negative sentiment into satisfaction.

Required skills

• APIs
• Jira for ticket handling
• Microsoft Teams for communication
• AI tools (Claude) for problem solving

What we offer

• Three‑day global onboarding program at the Breda headquarters.
• Daily healthy lunches, snacks and a shuttle mobility card.
• 25 vacation days plus the option to purchase additional days.
• Employee Share Purchase Program and a solid pension plan.
• Access to CM Academy, Udemy courses and other development initiatives.