Customer Care Representative – Service & Repair (French & English)

About the role

Medtronic is building its new in-house Service & Repair Customer Care organisation and is looking for Customer Care Representatives in Heerlen. You will act as a trusted partner for customers, helping ensure that medical devices are repaired, maintained and returned to service quickly and efficiently, supporting healthcare providers and contributing to patient care. The position is hybrid, with a mix of office and remote work, and travel is minimal.

Key responsibilities

• Act as the main point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up to deliver an excellent customer experience
• Work with service engineers, repair centres, logistics teams and other internal stakeholders to resolve customer issues
• Handle escalations, including product and service complaints, and ensure timely resolution and follow-up
• Support quality and compliance requirements in a highly regulated MedTech environment
• Contribute to process improvements and take part in projects, system enhancements and UAT activities

Required profile

• High school diploma and 2+ years of experience in customer service, operations, service support or a related field
• Professional written and spoken English and French
• Ability to manage several priorities accurately and with attention to detail
• Experience in established operational processes

Required skills

• Microsoft Office (Outlook, Excel, Word)
• Preferred: ERP or CRM systems such as SAP or Salesforce
• Preferred: experience in healthcare, medical technology, life sciences or manufacturing, and handling escalations

What we offer

• Salary range in the Netherlands of 35,680 to 53,520 EUR, depending on experience and skills
• Eligibility for the Medtronic Incentive Plan (MIP)
• A wide range of benefits and resources