Customer Success Manager – C‑UAS

About the role

As the Manager of Customer Success for C‑UAS, you will guide long‑term relationships throughout the post‑sales lifecycle, ensuring radar deployments are secure and operationally excellent. You will lead a diverse team covering onboarding, training, project delivery and system implementation, turning users into ambassadors.

Key responsibilities

• Lead and develop an inclusive crew through coaching and performance management, ensuring capacity and specialist allocation meet growing customer demand.
• Guarantee service excellence by meeting all SLA and warranty obligations, managing customer expectations and acting as primary escalation point for major technical issues.
• Establish processes to relay customer insights to internal technology teams, feeding field feedback into new feature development and system improvements.
• Partner with Sales to align service strategies with commercial goals, support renewals and upsell proposals, and validate technical solutions before implementation.
• Oversee development and delivery of customer training curricula, ensuring global users extract maximum value from complex radar systems.

Required profile

• BA or higher degree in Engineering, Business Administration, or a relevant technical field.
• 6+ years of experience in customer‑facing roles within the industrial or technology sector.
• 3+ years of experience leading and coaching customer service or support teams.
• Strong understanding of product lifecycle and contract management for complex technical products.
• Familiarity with export controls, dual‑use regulations, or defence security clearance processes.
• Fluency in written and spoken English; Dutch language skills are a significant asset.
• Willingness to travel regularly for customer visits and international on‑site support.

Required skills

• Jira
• CRM systems

What we offer

• Great Place to Work® certification and a collaborative international team of 30+ nationalities.
• Comprehensive pension plan, commuting allowance, and 30 days of paid holiday (with option to buy additional days).
• Opportunities for further skill development through training and certifications.
• High‑quality laptop/desktop, monitor, noise‑cancelling headphones, and other necessary equipment.