Customer Support Hero

About the role

Tournify is a tournament and league planning platform used by more than 300,000 organizers worldwide. As a customer support hero you are the first point of contact for tournament and league organizers, from local clubs and schools to national federations and professional football clubs, answering questions by email, chat and sometimes by phone. You work closely with developers on bugs, feature requests and complex inquiries, and also help with back-office tasks such as maintaining administration, writing knowledge articles and optimising workflows. The role suits people with a sales or marketing background who want to help grow the business.

Key responsibilities

• Support tournament and league organizers via email, chat and occasionally by phone, troubleshooting their challenges and giving timely, accurate answers.
• Work with developers on bugs, feature requests and complex inquiries.
• Help with back-office tasks such as maintaining administration, writing knowledge articles and optimising workflows.
• Support growth through outreach to new organizers, campaigns and partnerships if you have a sales or marketing background.

Required profile

• Fluent Dutch and English; speaking French is a big plus.
• University-level analytical skills (HBO/WO), customer-focused and tech-savvy, working with software daily and enjoying new AI tools.
• A passion for sports, having played, coached or volunteered at a club or taken part in tournaments.
• Available at least 3 days a week so the team can cover support every day.
• Comfortable in a startup environment within a small, close-knit team.

What we offer

• Part-time contract of 12 to 30 hours per week, agreed on availability and tasks.
• Gross hourly wage of €16 to €24 depending on experience, plus 8% holiday allowance.
• 30 holiday days (pro rata for hours worked).
• Pension scheme.
• Hybrid work with the office in Rotterdam and flexible hours.

To apply, send your CV and a short motivation by email; recruitment agencies are asked not to contact the company.