Director Retail Commercial Development

About the role

Rituals is looking for a Director Retail Commercial Development in Amsterdam. You will lead the function that turns the Retail strategy into commercial impact and exceptional customer experiences across markets worldwide, owning the global commercial development agenda and its contribution to business performance. You sit within the Retail Management Team and help shape the future of Global Retail.

Key responsibilities

• Define and lead the global Retail Commercial Development strategy and roadmap, accountable for like-for-like growth and productivity improvements
• Develop global commercial standards and scale successful concepts and ways of working across markets
• Lead, coach and develop the Retail Commercial Development team, and contribute to Retail-wide decisions as part of the Retail Management Team
• Build trusted partnerships with Retail Directors and Heads of Retail, and act as the bridge between Head Office and markets
• Lead the Global Retail Commercial Cycle, connecting commercial priorities, marketing, training and store execution
• Elevate the customer experience by turning Mystery Shopping, Voice of Customer and store observations into practical improvements
• Lead the global Workforce Management strategy and standards, improving productivity and labour efficiency
• Build an AI-powered Commercial Analytics capability that turns data into actionable commercial insights
• Own the adoption and impact of global Retail programs through onboarding, embedding methodologies and market heatmaps