Fashion Dropshipping Customer Representative

About the role

We are seeking a highly dependable, detail‑oriented Customer Service professional with proven experience in fashion dropshipping. The role ensures smooth day‑to‑day operations, handling customer communication, supplier coordination and order fulfillment, often supported by AI tools.

Key responsibilities

• Manage daily workflows using internal spreadsheets and operational tools, keeping records accurate and up to date.
• Respond to HelpScout tickets efficiently (30–40 tickets per hour) while maintaining high‑quality support.
• Process return requests according to company policy, offering resolutions such as discounts, refunds, or return instructions.
• Report damaged, incorrect, or missing items to suppliers and secure timely replacements or refunds.
• Coordinate closely with suppliers on shipment updates, fulfillment issues, cancellations, and inventory concerns.
• Monitor and follow up on all unfulfilled Shopify orders, resolving sizing, color, stock, and address verification issues.
• Collaborate with Customer Service and Supply Chain teams to ensure seamless operations.

Required profile

• Proven experience in fashion dropshipping and order fulfillment.
• Hands‑on experience with CJ Dropshipping for order processing and supplier coordination.
• Experience using Shopify, HelpScout, Zendesk or Gorgias.
• Excellent written and verbal communication skills.
• Strong organizational abilities and the capacity to manage multiple tasks independently.

Required skills

• CJ Dropshipping
• Shopify
• HelpScout
• Zendesk
• Gorgias

What we offer

• Competitive salary plus performance‑based KPI bonuses.
• Fully remote, long‑term position.
• Flexible schedule within agreed working hours.
• Opportunities for growth and advancement as the company scales.