Technical Account Manager

About the role

The Technical Account Manager (TAM) is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible 12‑month technical roadmap, and provide deep Microsoft Azure Sentinel/Defender XDR expertise to advise on priorities.

Key responsibilities

• Own the technical relationship, understand the customer environment end‑to‑end and act as trusted advisor.
• Interpret Environment, SOC and Health scores into a credible narrative and be accountable for diagnosis quality.
• Build and maintain a 12‑month technical roadmap anchored to the TAM Score with quarterly focus areas.
• Deliver the technical portion of Quarterly Business Reviews, presenting scores and progress to senior stakeholders.
• Provide reactive technical support via tickets, including troubleshooting, investigation and remediation guidance.
• Drive proactive improvement initiatives such as posture advisory, tuning, cost optimisation and automation uplift.
• Produce technical deliverables like automation/playbooks, custom analytics and workbooks.
• Advise on defensive breadth gaps (pentest cadence, IR retainer, EASM, DLP, tabletop exercises) and align NCC services to close them.

Required profile

• Proven experience in cybersecurity, IT operations or managed security services.
• Background in a customer‑facing technical role such as TAM or Security Consultant.
• Experience engaging senior stakeholders (CISO, Head of IT/Security).
• Strong understanding of SOC operations, threat detection and incident response.
• Ability to understand end‑to‑end customer environments (cloud, infrastructure, security stack).

Required skills

• Microsoft Azure Sentinel
• Microsoft Defender XDR
• SIEM
• EDR
• SOAR
• Data Loss Prevention (DLP)
• Vulnerability management
• Automation/playbooks
• Custom analytics and workbooks
• ITIL service management
• Ticketing systems

What we offer

• Flexible working hours and hybrid working arrangements.
• Competitive pension scheme.
• 24 vacation days plus 4 additional closure days and 8 % holiday allowance.
• Company laptop and mobile phone.
• Internet allowance up to €40 per month.
• Development opportunities through the Academy, training courses, certifications, TechTalks and industry events.
• Informal, professional and inspiring work environment with engaged colleagues.