Customer Care Agent (NL/EN) – Amsterdam (Diemen)

About the role

Join a leading European IoT platform as the first point of contact for thousands of customers. You will handle inquiries via phone, email and chat, turning technical, tax or privacy questions into clear, practical solutions.

Key responsibilities

• Respond to customer contacts through phone, email and chat, ensuring a pleasant and efficient experience.
• Investigate and resolve technical issues, tax questions, privacy concerns and system functionality queries.
• Document interactions accurately and keep the customer database up‑to‑date.
• Proactively identify opportunities to add value during conversations.

Required profile

• Fluent in Dutch and English (French is a plus).
• Strong technical aptitude with the ability to explain issues clearly.
• Organised, detail‑oriented and service‑focused.
• Customer‑service mindset; prior experience is beneficial but not mandatory.

Required skills

• Ability to troubleshoot technical problems.
• Clear written and verbal communication in Dutch and English.