Dutch Speaking Customer Experience Representative

About the role

A growing international B2B organisation focused on customer experience, customer satisfaction, long-term client relationships and commercial growth is hiring a Dutch-speaking Customer Experience Representative in Eindhoven, North Brabant, Netherlands. The position is hybrid: three days per week in the office and two days working from home. Internal business communication is in English.

Key responsibilities

• Provide professional inbound customer support by phone, email and digital channels
• Process customer orders accurately and efficiently, with timely follow-up
• Handle product, delivery, account and order-related customer queries
• Manage customer complaints professionally and ensure effective resolution
• Build strong customer relationships and recommend complementary products where appropriate
• Support onboarding of new customers and re-engagement of inactive accounts
• Maintain accurate CRM and order management system records
• Work with Sales and Marketing teams to support customer retention and commercial activity

Required profile

• Fluent in Dutch and English; additional languages such as German are beneficial but not essential
• Previous experience in customer service, customer support, customer experience, sales support or account management is desirable (varied backgrounds welcome)
• Comfortable handling both inbound and outbound customer calls
• Confident, friendly and customer-focused, with strong communication skills
• Organised, proactive and detail-oriented, with good administrative skills
• Commercially aware, able to identify customer needs and upselling opportunities

Required skills

• Experience with CRM systems, order processing or customer relationship management is advantageous

What we offer

• Salary of up to EUR 40,000 per annum
• Hybrid working arrangement