Senior Strategy & Operations Specialist

About the role

This role acts as the central operational and analytical anchor supporting the Platform Leader across the EMEA region. As a key individual contributor, you will consolidate data, track performance and facilitate cross-departmental alignment, giving visibility into both solution and branded product businesses. You will help draft business plans and coordinate with regional teams so that strategic initiatives are executed from the ground up.

Key responsibilities

• Assist the Platform Leader in drafting and consolidating regional strategy and business plans, and act as a communication bridge between departments to track the progress of strategic initiatives.
• Consolidate cross-functional data and business intelligence to give management an end-to-end view of the regional business portfolio.
• Coordinate daily business operations across the EMEA region for solution and branded product lines, track KPI achievements, run revenue gap analyses and work with stakeholders on recovery plans.
• Collaborate with cross-country teams to identify operational bottlenecks and support initiatives that improve business performance.
• Facilitate the rollout of process implementations and digital transformation initiatives, and monitor daily operations against regional and global operational, commercial and financial standards.

Required profile

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management or a related discipline.
• 10+ years of experience in Business Operations, Commercial Operations, Sales Operations or Customer Operations in international settings.
• Proven experience supporting regional and global business operations across cross-functional teams.
• Experience leading and optimizing end-to-end business processes and driving process standardization, operational governance and continuous improvement.
• Experience leading ERP implementation, business system optimization and digital transformation projects.
• Fluency in English and Chinese; proficiency in another European language is an advantage.

Required skills

• ERP systems (SAP, Microsoft Dynamics 365 Business Central or equivalent)
• CRM systems and sales pipeline management
• Business process mapping and process governance
• Performance reporting and business data analysis
• Advanced Microsoft Excel