Front Office Intern

About the role

The Hoxton, Amsterdam, a stylish boutique hotel on the Herengracht canal with 111 rooms, a meeting and events space and a restaurant and bar, is looking for a Front Office Intern. Reporting to the Front Office Manager, you will provide a friendly, helpful and responsive service to every guest, treating them as individuals.

Key responsibilities

• Welcome guests personally and make their stay special
• Handle arrivals and departures and check that all bills are correct
• Work with all teams to keep the hotel busy and help the Front Office Manager with overbooking
• Answer phones, handle requests and give local recommendations
• Keep track of who is staying and manage some admin such as expenses, lists and stationery orders

Required profile

• Passion for hospitality and a desire to make a positive, memorable impression on guests
• A helpful, team-oriented attitude with a good sense of humour
• Previous hotel experience is a plus but not required; training is provided

What we offer

• 2 days holiday per month plus bank holidays
• Food during your shifts, a free night and a meal for two on starting day
• Ongoing training and time off to volunteer with a partner charity
• Rewards for going the extra mile, an annual diversity and inclusion calendar and regular team get-togethers
• Access to OpenUp, a mental health support platform, and discounts across The Hoxton and the Ennismore family