Inside Sales Lead

About the role

The Inside Sales Lead will act as the commercial contact for a dedicated portfolio of customer accounts across Balchem's Choline Chloride and Ruminant Encapsulation businesses. You will manage the sales process from quotation to order fulfillment while collaborating with Sales, Supply Chain, Technical Services and Customer Service to ensure an outstanding customer experience.

Key responsibilities

• Manage an existing international customer portfolio for Choline Chloride and Ruminant Encapsulation products.
• Serve as the primary commercial contact for small‑to‑mid‑sized accounts, handling lead generation, pipeline management and product negotiations.
• Lead CRM implementation, optimise sales processes and maintain accurate data in CRM and ERP systems.
• Coordinate with Supply Chain, Technical Services and Customer Service to guarantee timely order fulfilment and customer satisfaction.
• Handle customer enquiries, documentation requests, complaints and order‑related activities professionally.
• Monitor commercial performance and contribute to continuous‑improvement initiatives.
• Support product launches, commercial projects and other business initiatives as required.

Required profile

• Bachelor’s degree in Business Administration, Animal, Agricultural, Chemical Engineering, Food Sciences or a related field.
• Minimum 3 years of experience in Inside Sales, Account Management or a similar customer‑facing commercial role, preferably in Animal Nutrition or related B2B manufacturing sectors.
• Strong commercial awareness, customer orientation and excellent communication skills.
• Ability to manage multiple priorities, work accurately in a dynamic international environment and solve problems analytically.
• Self‑motivated, solution‑oriented and able to act with ownership.

Required skills

• Excel
• Microsoft Office

What we offer

• A challenging commercial role with ownership of an international customer portfolio.
• Collaborative, supportive environment with close cooperation across Europe and the United States.
• Opportunities to broaden commercial expertise and develop professionally within a growing global company.
• A culture built on teamwork, integrity, innovation and continuous improvement.